Your factory in Dresden
Your reliable workshop for coffee machine & coffee grinder service & repair
• Professional maintenance and repair of portafilter machines and coffee grinders
• Thorough fault analysis with transparent cost estimate before work begins
• Repair only carried out after your binding approval
• Use of suitable original spare parts, if available and intended by the manufacturer
• Fast emergency service for gastronomic establishments
• Loan machines for the catering industry during the repair period
Personal contact is important to us - so please get in touch with your request:
Phone: 0351 48618817
Email: info@kaffanero.de
Introducing Our Service Process
Full Transparency / No Hidden Costs - After our diagnosis, we will inform you about the incurred costs & will only start after your approval
1. Request & Appointment
You report, we schedule an appointment, and we note all defects and problems upon acceptance.
2. Handover & Diagnosis
We perform a diagnosis and identify causes, condition, and necessary repairs
3. Cost Estimate & Approval
You will receive a quote and our recommendation - We will not start service without your approval
4. Repair & Return
Professional service / repair with photo documentation and subsequent handover
Service with over 10 years of experience in the maintenance & repair of coffee machines & grinders
With years of experience in the service & maintenance of espresso machines & coffee grinders, we know what matters. Whether it's La Cimbali, Rancilio, ECM, Profitec, Sage, Rocket, or Gaggia - we'll take care of your machine.
Questions about service & repair
How does a repair work?
First, we will inspect your device and determine the cause of the defect. Then, you will receive our diagnosis & a cost estimate
Which devices are repaired & serviced?
We take care of portafilter espresso machines and coffee grinders from various manufacturers.
Will I receive a cost estimate in advance?
Yes. Repairs will only be carried out after you have explicitly approved the cost estimate.
What happens if further damages are discovered?
In the event of larger additional defects, we will inform you and coordinate the further procedure with you.
How long does a repair take?
That depends on the nature of the fault and the availability of necessary spare parts. After diagnosis, we can better estimate the time required.
Which spare parts are used?
We use original manufacturer parts, provided they are available and intended for the device.
Is there a special service for the hospitality industry?
Yes. We offer an emergency service and loaner machines for restaurants.